Privacy Policy

We collect personal information that you voluntarily provide to us when you fill out forms on our website, request a free estimate, or contact us directly. This information may include:

• Name (first and last)
• Email address
• Phone number (optional)
• Mailing address or service location
• Details about your project and coatings needs

We may also automatically collect non-personal information such as your IP address, browser type, device type, and website usage data through cookies and analytics tools.

We use the personal information we collect for the following purposes:

• To respond to your inquiries and estimate requests
• To schedule appointments and provide concrete and epoxy coating services
• To send SMS text messages if you have opted in to receive them
• To send email communications, including service confirmations, follow-ups, and promotional offers
• To improve our website and customer experience
• To comply with legal obligations

We will never sell, rent, or share your personal information with third parties for their own marketing purposes.

By opting in via our website forms, you consent to receive SMS text messages from Tuft Coatings. These messages may include:

• Appointment confirmations and reminders
• Project follow-ups and status updates
• Promotional offers and seasonal coatings updates

Message frequency may vary. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing any services.

Your phone number is always optional on our forms. You are never required to provide a phone number to submit an inquiry or request services.

When you provide your email address, we may send you service-related emails including confirmations, follow-up messages, and promotional content. You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in every email we send.

You may opt out of our communications at any time:

• SMS: Reply STOP to any text message you receive from us. You will receive a one-time confirmation message and no further texts will be sent.
• Email: Click the “Unsubscribe” link at the bottom of any marketing email.
• Email us directly at [email protected] to be removed from all communications.

For help with SMS messaging, reply HELP to any of our text messages or contact us at [email protected].

When you submit a form on our website, we record your consent electronically. This record includes the date and time of your submission, the specific communications you opted into (SMS, email, or both), and the source of your submission. We retain these records to comply with applicable regulations, including A2P 10DLC messaging requirements and TCPA guidelines.

We take the security of your personal information seriously. All data submitted through our website is transmitted using HTTPS encryption. We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for all form submissions
• Restricted access to personal data (authorized personnel only)
• Secure storage systems with regular security reviews

While no method of transmission or storage is 100% secure, we strive to use commercially acceptable means to protect your personal information.

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. These tools collect non-personal information and help us improve your experience. You can manage cookie preferences through your browser settings.

We may use third-party service providers to assist with form processing, SMS delivery, email marketing, and analytics. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us:

Tuft Coatings
Phoenix, Arizona
Email: [email protected]